Your satisfaction is important to us! Provided below are answers to questions you may have about obtaining service.

How quickly can I get service connected?
Water service can normally be provided the same day when a new account is established prior to 1 p.m., however we cannot guarantee same day service.

Is a deposit required?
Each utility account must have a utility deposit. Residential account deposits are based on the customer’s individual credit risk. Low risk customers pay $25, moderate risk customers pay $100 and high risk customers pay $200. Commercial account deposits are based on the size of the water meter to be used from the business, beginning at $125 for a 5/8′ meter. Our utility rate sheet provides a breakdown by meter size.  Deposits will be credited on the final bill for an account or transferred to a new local address when moving.  We do not refund deposits while service is still connected.

To establish a new account:
New accounts must be established in person at City Hall, 401 S. Johnstone Ave., Bartlesville. Our office hours are 8 a.m. to 5 p.m., Monday through Friday. Opening an account takes about 10 minutes at our new service window. Your service address, driver’s license, social security number, copy of your lease/rental agreement or proof of ownership and a deposit are all it takes to establish service. Because water can be damaging if a faucet has been left on, the resident is required to be present when new service is connected.

Billing Information:
Utility bills are issued monthly, and are due upon receipt. Bills are considered past due 20 days after date of billing. A 10 percent penalty is added to the account balance at that time.

Making payments:
We offer several options for making payments. You can pay by mail, in person, at a drop box, with Authorization Agreement for Automatic Bank Draft, or online. Your payment stub should accompany your payment where appropriate.

Mail checks or money orders to:
City of Bartlesville
P.O. Box 2101
Tulsa, OK 74101

Payments made in Person:
City Center, 401 S. Johnstone Ave.

  • 8 a.m. to 5 p.m., Monday through Friday, except holidays.

Drop box locations:

1. Sixth Street & Dewey Avenue, West end of Community Center parking lot
2. 401 S. Johnstone Ave., in the City Hall parking lot

  • Payments are collected each day at approximately 7:45 a.m. Monday through Friday
  • Payments received after 7:45 a.m. will be posted on the next business day
  • For an interactive map of streets and other features of Bartlesville go to GIS City Maps.

Automatic Bank Draft: NO EXTRA CHARGE!!
Automatic Bank Draft allows your bill to be paid automatically on the due date. The City will issue an electronic draft to your checking or savings account each month. You will still get your statement each month, and it looks the same. The only difference is that the statement says “Bank Draft Do Not Pay” on the payment stub. To sign up for this service, contact our office or download the Authorization Agreement for Automatic Bank Draft. Make sure to specify when you would like this service to begin.

Take advantage of our new online bill pay service!
Sign up and log on today to take advantage of online credit payments as well as; view your statement, view graphs of your usage and bill amounts, and much more.

Water Service FAQ

Sewer Service FAQ

Sanitation Service FAQ

Useful Utility Links