The Bartlesville Police Department has implemented a new automated call tree for the City’s non‑emergency number (918.338.4001) to help route calls more efficiently and reduce the volume of non‑urgent requests received by E911 dispatchers. The system went live this morning.
Callers to the non‑emergency line will now hear a brief menu directing them to the appropriate division within the Public Safety Communications Center. The options include:
- Dispatcher (1) — For non‑emergency assistance from a communications officer
- Detention Center (2) — For jail‑related inquiries
- Sheriff Administration (3) — For Washington County Sheriff’s Office administrative matters
- Police Records (4) — For reports, records requests, and documentation
- Police Administration (5) — For administrative or departmental questions
Callers are also reminded that if the situation is an emergency, they should hang up and dial 911 immediately.
The new call tree is designed to reduce the number of non‑emergency calls that can tie up E911 dispatchers, ensuring that emergency lines remain open for urgent needs. By giving residents a quick directory of commonly requested services, the system aims to improve response efficiency and better connect callers with the information or personnel they need.
“We hope to eliminate some of the non-emergency calls that can tie up the E911 dispatchers,” said BPD Capt. Jay Hastings. “This update helps us keep emergency lines clear while still serving the public quickly and effectively.”
For more information about the non‑emergency line or other police services, residents may contact Police Administration at 918.338.4001 during regular business hours.