Covid-19: FAQ


What types of actions were taken to help prevent the transmission of the virus in retail stores?

Section 10 of the most recently passed City ordinance (Ordinance No. 3527) was enacted to help decrease crowding and increase the effectiveness of social distancing in retail operations, gyms, exercise facilities, restaurants, and bars who are operating in accordance with the “Open Up and Recover Safely” Plan:

1. Reduce number of customers allowed to enter retail, gym, or exercise buildings or facilities described above

  • Maximum customers allowed in a building or facility defined above shall be determined as follows:
    • Calculate the square footage of the building including any existing enclosed outdoor area that customers are allowed to access for the purposes of the business
    • Divide the square footage by the square footage factor listed in this section and round up to the nearest whole number.
    • The appropriate square footage factor corresponds to the Phase of the “Open Up and Recover Safely” Plan:
      • “OURS” Plan Phase 1 = 650
      • “OURS” Plan Phase 2 = 500
      • “OURS” Plan Phase 3 = 350
  • The maximum customers allowed shall be based on the above calculation or ten (10) customers, whichever is greater
  • Clearly post the maximum number of customers allowed within the building or facility at all entrances and exits
  • All operations are required to monitor the number of customers inside their building or facility at all times and to not exceed their occupancy limit calculated above
  • Customers waiting to enter a building or facility are required to maintain 6 feet between themselves and all other persons at all times. Operations shall provide for markings or other means to ensure compliance with the 6’ rule.
  • Nothing in this section would prevent an operation from voluntarily restricting their customer occupancy further.

2. Bars and restaurants shall provide increased spacing between tables.

  • Tables will be spaced to enhance social distancing. The distance between tables shall be based on the current Phase of the “Open Up and Recover Safely” Plan. Tables shall be placed as listed below.
    • “OURS” Plan Phase 1 = 9 feet between seating areas of tables
    • “OURS” Plan Phase 2 = 8 feet between seating areas of tables
    • “OURS” Plan Phase 3 = 7 feet between seating areas of tables
  • Fixed booths shall be seated every other booth for all phases of the “OURS” Plan
  • Customers who are not seated shall maintain 6 feet between themselves and all other persons at all times. Operations shall provide for markings or other means to ensure compliance with the 6’ rule in common waiting areas, near cashiers, etc.
  • Nothing in this section would prevent an operation from voluntarily restricting their table spacing further.
  • Mandatory provisions for social distancing inside all operations listed in this section shall include:
    • Signage, warnings, and instructions for proper social distancing to be posted throughout the operation
    • Whenever possible, all customers and employees shall maintain a minimum of 6 feet between themselves and all other persons at all times

Section 11 of City Ordinance No. 3527 enacts the following measures:

Cloth or procedure masks should be worn in the following circumstances:

  • All employees of the following business types should wear masks at all times while inside the facility:
    • Restaurants and bars
    • Retail stores
    • Personal care stores (salons, spas, massage therapists, etc.)
    • Gyms, exercise facilities, and indoor sports facilities
    • Entertainment venues (movie theaters, arcades, live theaters, etc.)
    • Daycare or childcare facilities
  • All customers of the following business types should wear masks while waiting to enter or while inside at all times:
    • Retail stores
    • Entertainment venues (movie, theaters, arcades, live theaters, etc.)

Section 12 of City Ordinance No. 3527 allows the following:

Any of the businesses restricted by the temporary regulations included in Sections 10 and 11, which have current commercial utility accounts, may, upon application with the City of Bartlesville, receive a temporary 25 percent (twenty-five percent) discount on City utility bills (defined as including water, sewer, and sanitation charges only) during the time these temporary regulations remain in effect. Any discounts currently granted shall be allowed to continue so long as this section is in effect. However, any business subject to these limitations, found to be in violation of these regulations or the restrictions included in the OURS plan, shall then be ineligible and immediately disqualified for the temporary 25 percent (twenty-five percent) discount. This section shall remain in effect until Phase 3 of the “Open Up and Recover Safely” Plan is implemented.

What about really small stores? Will they be limited to one or two customers?

The council took this into account and set a minimum of 10 customers.

Is the square footage used in the calculation just the space that customers can use, or is it the entire store?

The Council took a very macro approach and used total square footage. This allows City staff to quickly determine if a maximum customer calculation is reasonable without having to measure the entire interior of each store. Additionally, the Council allowed stores to include fenced in areas that customers access in their calculation (i.e., garden centers, enclosed equipment displays, etc.)

Do I have to wear a mask when I’m shopping?

The council opted to leave the decision of whether to wear a mask or not up to businesses and individuals; however, wearing a mask or face covering is strongly recommended by the CDC and health professionals.


How do I report a violation of the City ordinance or governor’s order?

The Bartlesville Police Department has set up a streamlined method, so that the public can report these violations. This will allow them to more effectively investigate and track complaints. You can report these at

Is it a crime to violate this ordinance?

Violation of the ordinance is a misdemeanor, which are punishable by a fine and/or up to one year in the county jail. Violators of the City ordinance could face a $500 fine and $75 in court costs, while costs for violations of the governor’s order will be determined by the district court.

Keep in mind that City officials and staff are more interested in educating the public at this time and believe that Bartlesville residents will comply with the ordinance in the interest of maintaining public health and the safety of the community. Willful or repeat offenders, however, are another matter.

Utility Billing/Municipal Court

Where can I pay my utility bill and court fines?

Utility bills and court fines can be paid in-person at City Hall, 401 S. Johnstone Ave., and at the following locations:

  • Online, at
  • By mail: City Hall, 401 S. Johnstone Ave., Bartlesville OK 74003
  • Drop boxes, which are located in the parking lot directly south of City Hall, inside the City Hall first floor lobby and the west end of the Bartlesville Community Center parking lot

I’m supposed to go to Municipal Court next week. Can I still do that?

Yes, Municipal Court resumed May 18. Court attendees are asked to use the west entrance of the City Hall building and to remain six feet apart while waiting to enter. Courtroom seating has been placed six feet apart to help ensure social distancing.

I’m unable to work right now and can’t pay my City utility bill. What can I do?

Municipal Ordinance No. 3525 suspends utility cut-offs during this time. Note that amounts owed are not forgiven, however.

Also, businesses that are impacted by Municipal Ordinance No. 3525 may request a 25 percent discount on utility bills during the affected time period. For more information about this, contact CFO/City Clerk Jason Muninger at 918.338.4212.


Are local police still making arrests and writing citations?

Yes, they are. Bartlesville police are working 24/7 as always.

If I need a police officer, are they available?

Yes, they are. If you have an emergency, call 911. For non-emergencies, call 918.338.4001.

City facilities & services

Is the recycling center open?

The City’s drop-off recycling center, located on 10th Street just east of Virginia Avenue, is open.

Can my child still have their birthday party at the park?

Parks and park restrooms are open but playground areas will remain closed until there is no community transmission of the virus in accordance with guidelines from the Centers for Disease Control and the National Recreation and Park Association. Groups of 50 or more are prohibited.

Is Adams Golf Course open?

Yes. Adams Golf Course has resumed 10 minute T times and is operating the restaurant with table spacing in accordance with Section 10 of City Ordinance No. 3527.

Will the pools open for the summer soon?

Frontier Pool, at Frank Phillips and Virginia Avenue, will open June 6. Sooner Pool, at Madison and Tuxedo, will be opened only if demand is evident once Frontier Pool opens.

Is my trash going to be picked up? How can I get a permit? How do I report a water leak?

The City of Bartlesville is not closed, and staff is committed to maintaining the same reliable and critical services that our residents deserve and expect. The City’s first responders are reporting for duty, sanitation collection crews are operating on schedule and the water department is producing clean and safe drinking water for all customers.

All development services functions are available by phone or e-mail during business hours. Requests for building permits and inspections are available 24/7 online and via City of Bartlesville’s website, at

Is CityRide operating currently?

CityRide, the City of Bartlesville’s public transit service, is available for essential transportation needs such as medical care, employment, accessing meals and grocery shopping. Additionally, CityRide is assisting the local senior center by delivering meals daily. Vehicles are being disinfected throughout the day and social distancing is being implemented. For more information, see or call 918.336.2233.


I’ve heard I can’t leave the house without a mask. Is that true?

No. As per CDC guidelines, it is strongly recommended that all customers wear a cloth or procedure mask at all times while while waiting in line to enter a retails facility or while inside a retail facility. This can be a bandana, homemade mask, procedure mask or something similar. However, this is not to encourage the use of N95 masks which should be reserved for health care providers and contagious patients

How can we help to contain the virus and prevent community spread?

  • Wash your hands with soap and water for at least 20 seconds several times a day, including between your fingers and underneath your nails
  • Hand sanitizers should be used only when hand washing is not available and should be at least 60 percent alcohol to be effective
  • Stay home when you are sick
  • Avoid handshaking, high-fives and hugging
  • Avoid touching your face – especially your eyes, nose, and mouth
  • Wear a face mask when in public
  • Stay home when you feel sick
  • Cover your coughs and sneezes with a tissue then put the tissue in the trash, or use the crook of your elbow if a tissue isn’t available
  • Clean and disinfect frequently touched objects and surfaces using a regular household disinfectant cleaning spray or wipe
  • Avoid travel to areas that have been designated high-risk areas because of multiple verified cases of Covid-19

Can I visit my loved ones at a nursing home or assisted living facility?

Gov. Stitt’s Executive Order has temporarily restricted visitation to nursing homes, assisted living facilities, adult family-care homes, long-term care facilities, and adult group homes.

What is a social or organized gathering?

A social or organized gathering is defined as people coming together at a central point for a meeting, event, sporting activity or game. Organized gathering does not include people in a location independently performing work as part of employment.

When in doubt, who can I call?

You can contact the City of Bartlesville by emailing or contact the Oklahoma State Department of Health’s Coronavirus Hotline at 877-215-8836.

How to I report Covid-19-related scams?

For more information about Covid-19-related scams, see the following links: