Water Service FAQ

Your satisfaction is important to us! Provided below are answers to questions you may have about obtaining service.

HOW QUICKLY CAN I GET SERVICE CONNECTED?

Water service can typically be provided the same day when a new account is established prior to 1 p.m. However, same day service cannot be guaranteed.

IS A DEPOSIT REQUIRED?

Each utility account must have a utility deposit. Residential account deposits are based on the customer’s individual credit risk. Low risk customers pay $25, moderate risk customers pay $100 and high risk customers pay $200. Commercial account deposits are based on the size of the water meter to be used from the business, beginning at $125 for a 5/8″ meter. Our utility rate sheet provides a breakdown by meter size.  Deposits will be credited on the final bill for an account or transferred to a new local address when moving.  We do not refund deposits while service is still connected.

TO ESTABLISH A NEW ACCOUNT

New accounts must be established in person at City Hall, 401 S. Johnstone Ave., Bartlesville. Our office hours are 8 a.m. to 5 p.m. Monday through Thursday and 8 a.m. to 11:30 a.m. on Friday (closed weekends and holidays). Opening an account takes about 10 minutes at our new service window. Your service address, driver’s license, social security number, copy of your lease/rental agreement or proof of ownership and a deposit are all it takes to establish service. Because water can be damaging if a faucet has been left on, the resident is required to be present when new service is connected.

BILLING INFORMATION

Utility bills are issued monthly, and are due upon receipt. Bills are considered past due 20 days after date of billing. A 10 percent penalty is added to the account balance at that time.

• Water and sewer charges are based on consumption.
• Trash service based on cart size.

MAKING PAYMENTS

We offer several options for making payments. You can pay by mail, in person, at a drop box, with Authorization Agreement for Automatic Bank Draft, or online. Your payment stub should accompany your payment where appropriate.

Mail checks or money orders to:
City of Bartlesville
P.O. Box 2102
Lowell, AR 72745-2102

Payments made in person:
City Center, 401 S. Johnstone Ave. 8 a.m. to 5 p.m. Monday through Thursday and 8 a.m. to 11:30 a.m. on Friday (closed weekends and holidays).

Drop box locations:

Drop box is located in the following location:

• City Hall parking lot, 401 S. Johnstone Ave.

Payments are collected each day at approximately 7:30 a.m., Monday through Friday. Payments received after 7:30 a.m. will be posted on the next business day.

Automatic bank draft

Automatic Bank Draft allows your bill to be paid automatically on the due date. The City will issue an electronic draft to your checking or savings account each month. You will still get your statement each month, and it looks the same. The only difference is that the statement says ‘Bank Draft Do Not Pay’ on the payment stub.

To sign up for this service, contact our office or download the Authorization Agreement for Automatic Bank Draft. Make sure to specify when you would like this service to begin.

Online

Sign up and log on today to take advantage of online bill payments as well as; view your statement, view graphs of your usage and bill amounts, and much more.