UTILITY BILLING & ACCOUNT SERVICES
UTILITY SERVICES
The City of Bartlesville provides the following services to its customers:
(Click on each blue bar for more information on that service)
WATER SERVICE
The City of Bartlesville provides water services to both residential and commercial customers. Additionally, the City sells wholesale water to surrounding rural water districts, utilizing a $40 million state of the art water plant and distribution system that is anticipated to meet the needs of the entire region for years to come.
See also a detailed listing of water rates and answers to the most common water-related questions.
Sewer Service
The City of Bartlesville provides sanitary sewer services to both residential and commercial customers. The City’s sewer treatment facilities are operated by a qualified environmental services corporation, Veolia Water.
See information on sewer rates and an explanation of how those rates are calculated, including the sewer cap.
Sanitation Service
The City of Bartlesville provides waste collection service to both residential and commercial customers providing once a week service to residents and a maximum of six pickups a week for commercial customers.
Automated trucks are used to lift polycarts, which are issued to each customer when service is established. Additional polycarts are available for a small fee.
Yard waste is collected but excess waste must be appropriately tagged/sticker.
Days of service vary depending on the area, and can be determined by viewing the City’s sanitation routes map.
Residential and commercial rates depend on the services provided, and may be upgraded at any time.
Street Light & Mosquito Spray
The City of Bartlesville also provides street lighting and mosquito spraying to all areas of the City. Details of the charges related to these services can be found at links below. To report a street light outage, contact AEP-PSO at 888-218-3919.
Other Utility Services
The City of Bartlesville does not provide electrical, natural gas, cable, Internet, or phone services to its customers. Other utility services are available through other providers. For your convenience, we have included contact information for some of these providers here. (This is not an exhaustive list.)
Public Service Company of Oklahoma
1.888.216.3523
www.psoklahoma.com
Oklahoma Natural Gas
Online Bill Payment
NEW ACCOUNTS
New accounts must be established in person at City Hall, 401 S. Johnstone Ave., in Bartlesville during regular business hours, 8 a.m. to 5 p.m. Monday through Thursday and 8-11:30 a.m. on Friday (closed weekends and holidays).
Opening an account takes about 10 minutes at our new service window. Your service address, driver’s license, social security number, copy of your lease/rental agreement or proof of ownership and a deposit are all it takes to establish service. Because water can be damaging if a faucet has been left on, the resident is required to be present when new service is connected.
Water service can typically be provided the same day when a new account is established prior to 1 p.m. However, same day service cannot be guaranteed.
Deposits
Each utility account must have a utility deposit. Residential account deposits are based on the customer’s individual credit risk. Low risk customers pay $25, moderate risk customers pay $100 and high risk customers pay $200. Commercial account deposits are based on the size of the water meter to be used from the business, beginning at $125 for a 5/8′ meter. Our utility rate sheet provides a breakdown by meter size. Deposits will be credited on the final bill for an account or transferred to a new local address when moving. We do not refund deposits while service is still connected.
Other Service Requests
Other requests may be made by completing the proper form and remitting it to the City of Bartlesville Utility Billing Department. Forms may be emailed to ub@cityofbartlesville.org.
OTHER FORMS
Contact Utility Billing
City Hall – 1st floor
401 S. Johnstone Ave.
Bartlesville, OK 74003
Water/Wastewater Leak Reporting
8 a.m. to 5 p.m. Monday through Thursday
8 a.m. to 11:30 a.m. on Friday
Call 918.338.4224
After hours leak reporting
Call 918.338.4055
MUNICIPAL COURT
Learn more about municipal court procedure, schedule, fines and payment information.