With the recent cold weather, many City utility customers have experienced a leak on their water service line. But thanks to the City’s leak adjustment program, relief is available for customers with high water bills resulting from a leak.
The leak adjustment provides partial relief — 50 percent of the estimated loss from the highest bill during the period the leak occurred — and requires the customer to complete an application including receipts of materials or a receipt from the plumber who performed the repairs.
Due to the historic nature of the recent weather, the City will provide several exceptions to the leak adjustment policy, including waiving good payment history, no leak adjustment within the last 12 months, and extending the window for requesting assistance to 25 business days from the date the leak was fixed, said Chief Financial Officer and City Clerk Jason Muninger.
“The City recognizes the extreme nature of this recent weather pattern and will work with our customers to provide relief to help during this unprecedented event,” Muninger said.
“The leak adjustment policy forms are located on the City’s website, and the completed form with receipts can be either mailed to City of Bartlesville, attention Utility Billing, 401 S. Johnstone Ave., Bartlesville, OK 74003, hand delivered to the utility window on the first floor of City Hall or emailed to utilitybilling@cityofbartlesville.org,” said Utility Billing Supervisor Tammy Hudgens.
For more information, contact the Utility Billing Department at 918.338.4224 or email utilitybilling@cityofbartlesville.org.